Personal information we usually hold:
- Your name, address, telephone and email contact details
- Health fund details
- Date and country of birth
- Next of kin
- Health information
- The name and contact details of your General Practitioner and your referring doctor
- Returned Service information
- Religious beliefs or affiliations (if provided)
- Marital status
- Transaction details associated with our services
- Indigenous status and language spoken at home (for the Department of Health)
What we do with personal information:
- We will collect it discreetly.
- We will store it securely.
- Subject to what we say in this section, we will only provide your personal information to people involved in your care.
- We will provide relevant information to your health fund, or the Department of Veterans’ Affairs, Medicare Australia, Cancer Council, NSW Department of Health or to other entities when we are required by law to do so.
- After removing details that could identify you, we may use the remaining information to assist with research and service improvement projects. We are also required to provide this kind of information to government agencies.
- We will destroy our record of your information when it has become too old to be useful or when we are no longer required by law to retain it.
- We may use the information to contact you. By providing your email address, we assume permission to use this address for administrative communications (for example, receipts) regarding your visit.
- You may give consent for us to use your personal information to provide you with health care services, or you may withdraw your consent at any time. If you withdraw consent for EEC to use your personal information, this may reduce our ability to provide you with services.
- You may ask us to limit access to your information. refuse to have your Discharge Summary sent to your General Practitioner, or
- You may ask us to give you (or another individual) access to your personal information. In most cases we will allow you to have access to your personal information. We may also provide a person to assist you and we may charge a fee for providing printed copies of reports. We may not provide you (or your responsible person) with access to your personal information if a doctor feels that it may be harmful to do so.
- You may ask us to correct any error in your personal information.
- You may make a privacy-related complaint if you feel that EEC has not kept your information confidential or has not maintained your privacy.
Privacy Contact Details
Envision Eye Centre
Practice Manager: Ursula Losew
Phone: 02 9233 7333
Or write to: Practice Manager, Envision Eye Centre 12/187 Macquarie St, Sydney NSW 2000
Rights & Responsibilities
Envision Eye Centre is committed to delivering the highest possible standard of health care. As a patient, you have certain rights when seeking medical treatment and care, and also responsibilities relating to that treatment and care. Please see the table below:
- Access to care – You have a right to access health care.
- Safety – You have a right to receive safe and high quality care.
- Respect – You have a right to be shown respect dignity and consideration.
- Communication – You have a right to be informed about services, treatment, options and costs in a clear and open way.
- Participation – You have a rightto be included in decisions and choices about your care.
- Privacy – You have a right to comment on your care and to have your concerns addressed.
- Comment – You have a right to comment on your care and to have your concerns addressed.
- Parental rights – You can exercise your rights as a parent or guardian of a child
- Advance care directive / power of attorney / guardianship – Please inform your health professional if you have a current Advance Care Directive or Power of Attorney for any health or personal matters, or if you are subject to guardianship order.
- Safety – Tell us of your safety concerns.
- Respect – Consider the wellbeing and rights of others.
- Communication – Provide information regarding your medical history and ask questions.
- Participation – Follow your treatment, cooperate and participate where able.
- Pay fees – You should promptly pay the fees of the hospital and your attending doctor.
- Complain / Feedback – You should direct any complaint to a staff memeber or the manager so that immediate and appropriate action can be taken to remedy your concern.
Collection – Personal Information
What personal information does Envision Eye Centre (EEC) collect via the website?
When accessing or using EEC websites, we do not attempt to identify you as a particular user and we generally do not collect any personal information. However, sometimes we do require you to supply personal information in order to provide services that you request. In most cases where we ask you to provide information about yourself, if you do not supply us with that information, we will not be able to provide you with the requested service”.
You may be asked to provide personal information, such as name and contact details and/or demographic information requests or to provide feedback.
Only authorised EEC staff who need the information you provide to perform a specific task have access to your information. All EEC staff are required to sign a privacy agreement and abide by the EEC’s Policy on Privacy and Confidentiality.
Health Tools Information
You may need to provide personal information in order to use some of the health tools on our site. This information may include your answers to questions about your health status. We use this information to calculate your personalised answer; we don’t store or share it.
When providing personal information via email to EEC / businesses, please be aware that inherently, email messages can be viewed by other Internet users while in transit. Although this risk is usually quite small, if you have personal or other information to discuss, you may wish to contact the person or department by phone or mail.
Links to third party websites
EEC websites offer links and some interactive functions that are operated by third parties as a convenience for you. If you choose to use a link or one of these functions, please recognise that EEC has no control over the privacy policies and practices of such third parties. If you have any concerns, you are urged to review the privacy terms of those sites.
Are there advertisements on EEC web sites?
EEC does not accept advertisements on its web sites.
Collection – Statistical Information
When you visit our website, our Internet Service Provider (ISP) will record and log the following information for statical purposes:
- Your computer address (IP address)
- Your top level name (such as .com, .org, .gov, etc.)
- Date and time of your visit
- Pages and documents you access during your visit
- Browser you are using
We collect and log the IP address of all visitors to EEC websites. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognise and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. This aggregate information may occasionally be shared with sponsors and other businesses. To maintain your anonymity, we do not associate IP addresses with records containing personal information.
Information Use & Data Security
In what ways is the collected personal and statistical information used?
Currently EEC uses personal information you provide us only to process functions or requests that have been initiated by you. We will not disclose any of your personal information without your express consent unless we believe that:
- (a) it is required by law;
- (b) to protect our rights or property or those of any user of this site, or any member of the public; or
- (c) to lessen a serious threat to a person’s health or safety.
EEC may occasionally provide statistics to third parties related to the number of visitors who use the site. These statistics do not provide personally identifiable information. There are no current plans to make other disclosures of such information and we will notify you through this on-line policy if there are any changes to these circumstances.Does EEC websites use “cookies” to collect user information?
“Cookies” are small parcels of text sent by a website server to your web browser and then sent back unchanged by your browser each time it accesses that web server. These types of cookies are used for authenticating, session tracking and maintaining non-personal information about users, such as site preferences.
General EEC website users can browse the web site even if cookies have been disabled.How we protect your personal information
EEC is committed to ensuring that your personal information remains as secure as possible. Accordingly, we prevent unauthorised access by a secure firewall and use of security infrastructure to protect the integrity and privacy of the personal information you provide to us.
The security software that guards our essential business and patient data protects your data as well. In addition to using security technology, we de-identify data before it is used in any aggregate reporting that may be done.
Ways you can update and gain access to your personal information
EEC endeavours to ensure that the personal information it holds is accurate, complete and up to date. Subject to certain exceptions in the Privacy Act 1988 (Cth) and other applicable privacy legislation, you have the right to seek access to the personal information held about you and to advise EEC of any inaccuracies.
Website Privacy Query Process
If you have a question regarding EEC website privacy, want to make an access request or if you believe your privacy rights may have been violated, Please contact the Privacy Officer on 02 9233 7333 or firstname.lastname@example.org
This website is owned and operated by John J Males Pty Ltd. By choosing to use this web site, you acknowledge and agree to the terms of this Disclaimer. Please read them thoroughly. We reserve the right to modify these terms and policies and recommend that you periodically review them.
This web site is intended to provide general educational and health service information to support users in accessing EEC health services. Some information on the site is written by health care providers employed or associated with EEC and its affiliates, while other content is provided by outside sources. In either case, the information on the site reflects the views and opinions of the authors and may not necessarily be shared by your doctor or EEC.
This site is not an attempt to practice medicine or provide specific medical advice, and should not be used to make a diagnosis or to replace or overrule a qualified health care provider’s judgment. Nor should users rely upon the EEC web site if they might need emergency medical treatment. We strongly encourage users to consult with a qualified health care professional for answers to personal questions.
You assume full responsibility for using the information on this site, and you understand and agree that EEC and its affiliates, are not responsible or liable for any claim, loss, or damage resulting from its use by you or any user. While we try to keep the information on the site as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness, and completeness, and any other warranty, express or implied, including warranties of merchantability or fitness for a particular purpose. EEC also does not warrant that usage of the web site will be uninterrupted or access to the site will be error or virus-free.
Use of tools, forms or programs on the EEC site does not establish a doctor-patient relationship.
We provide links to other web sites for your convenience. EEC is not responsible for the availability, accuracy, or content of those external sites, nor does it endorse them.
You may create links to this web site provided that:
- (a) those links are effected only by linking to the web site and do not involve any reproduction of the contents of the web site by any means, including without limitation through framing or mirroring;
- (b) the creation of the link does not directly or indirectly give rise to a representation that you or any other person is endorsed by, affiliated with or associated with EEC in any way; and
- (c) you undertake to remove the link on request by EEC.
Content, including images on EEC web sites are protected by copyright law. Unless otherwise stated, you may print or download content from this web site for your private, non-commercial use only. Permission to otherwise copy, modify or distribute any content on this web site is prohibited, unless prior written consent is obtained from the copyright owner.